Frequently Asked Questions

 

Where is the MyTicketIn.com office located?

Our main office is located in the Galleria area of Houston, Texas, off West Loop 610 S between San Felipe and Westheimer.

Our address is 2100 West Loop S, Suite 205, Houston, TX 77027.

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How can I contact MyTicketin.com?

You can call us at (800) 898-8190 during business hours or send us an email at sales@myticketin.com.

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What are your hours of operation?

Our office is open Monday through Friday from 8:30 a.m. to 5:00 p.m. CST. You can buy tickets online any time.

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The office is closed and my event is within 24 hours. How can I contact you about an issue?

We have an on-call representative standing by to help with any issues after hours. Just call our main line at (800) 898-8190 and dial extension 7 to be transferred to an on-call team member. If your call is not answered, leave a message including your name, phone number, and the issue you are having and you will be contacted shortly.

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Why was I charged a service fee?

Sometimes when customers order their tickets through an affiliate website, they are charged a service fee by that website. This fee does not go to MyTicketin.com, nor do we set the fee rates. We do not charge our direct customers service fees, so buy directly from MyTicketin.com next time to avoid paying extra fees.

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I see a second charge to my account. What is this?

If you live in Texas, you will be charged sales tax on your order. Because MyTicketin.com sells tickets nationwide, our system cannot apply the tax as a blanket charge for every order we receive. The tax is calculated and charged separately. There is a note on the checkout page stating that the total shown does not include sales tax.

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Why was I charged for shipping?

Tickets are a very valuable and unique commodity, and MyTicketin.com specializes in premium tickets. We want to insure that our customers receive their tickets on time for their event, so we use FedEx to ship our tickets. The shipping rates are set by FedEx and the charge goes directly to them. MyTicketin.com does not profit from the shipping fee. By using FedEx, we can guarantee that you will receive your tickets on time.

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When will I receive my tickets?

For most orders, tickets are shipped within one business day of the time your order is confirmed. Tickets for an event far in the future are more likely to ship once the event date is nearer. If your tickets have shipped, you can track their progress at the FedEx website using your unique tracking number. If you do not have your tracking number, please contact us.

If you selected email for the delivery of your tickets, please allow 24 hours to receive your tickets. Instructions to download the tickets will be included in the email.

We understand that these events are special, which is why we back our tickets with a solid guarantee. We promise to get you your tickets on time for your event.

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I missed the delivery of my tickets. What do I do?

FedEx will make three attempts to deliver the tickets at the shipping address provided. Our tickets require a signature, so FedEx will not leave them on the doorstep. On their first unsuccessful attempt to deliver the tickets, they should leave a slip on your door. You can sign this slip, which gives FedEx permission to the leave the package without a signature on the next delivery attempt. The slip should also have the address for the FedEx facility where the package is being held. You can pick the tickets up at that FedEx facility.

If you need help, call FedEx at (800) Go-FedEx or (800) 463-3339 and give them your tracking number. If you do not have your tracking number, please contact us.

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I live in Houston. Can I pick up my tickets for free?

Yes, you can pick up your tickets at our office for no charge. All we ask is that you bring a photo ID with you at the time of pickup.

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What if I have to have someone else pick up my tickets for me?

That's completely fine. All we need is the name of the person picking up the tickets so that we can check their photo ID upon pickup.

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I am having trouble downloading my e-tickets.

If you are having problems downloading your e-tickets, call our shipping department at (800) 898-8190 ext. 101, or you can email shipping@myticketin.com.

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What do I need to bring to my event?

Make sure you bring your actual tickets and not your receipt or confirmation email. Those do not count as tickets and will not get you entry to your event. If you selected to have your tickets delivered via email, make sure you downloaded and printed your physical tickets.

The tickets will have a unique barcode on each ticket. They may be printed from a computer or on thicker stock paper. Both types are valid entry tickets. If you are having trouble understanding what your physical tickets look like, contact us before leaving for your event.

We also strongly suggest that you bring our phone number to your event in the unlikely chance that something should happen and you need to contact us. It is (800) 898-8190. You can still reach us even if our office is closed.

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The box office is sold out. Why do you still have tickets?

MyTicketIn.com is a secondary market ticket broker, which means that the tickets we are selling have already been purchased and are being resold. Because of our large inventory of tickets, we are able to provide you with tickets for any event you want.

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How do you set ticket prices?

Tickets are priced at market value, rather than face value. Face value is the price printed on the ticket. Market value is the price determined by supply and demand. Prices may change at anytime depending on the market value. By selling our tickets at market value, we can sometimes sell tickets for below face value and get our customers and even better deal.

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Do you only sell tickets for Houston events?

No, we sell tickets nationwide, although our primary customer base is in Houston.

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I have tickets that I don't need/want anymore. Can I sell them through MyTicketIn.com?

Absolutely. We can buy tickets from you directly, or sell them for you with an agreed upon commission. Our commission rate for our direct customers is only 5%, and 20% for all others. Just call us at (800) 898-8190 or email your billing information and the event/ticket information to sales@myticketin.com.

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Was your question not answered here? We'll be happy to help you with whatever question you have. Just call us at (800) 898-8190 or send us an email with your question to sales@myticketin.com. Thank you for choosing MyTicketin.com.


For more information, visit our Terms and Conditions page.


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